TwoZeroAlpha Posted April 24, 2009 Posted April 24, 2009 Right, a quick plea for help if anyone can. Scenario is Elderly family friend is online (well not so much) with BTOW. Her homehub is no longer transmitting a reliable wireless signal, this confirmed with Netstumber for winxp, wififofum on Windows mobile, and my c905 mobile. She can't connect with a cable due to house layout. Phoned BT help on 0800 111 4567, they told her to do a hardware reset on the box (done) and still no joy. They claim it must be her windows settings. I talked to them Me: Hardware reset restores it to factory defaults correct? BT: Yes, but we still want to check software settings Me: Can you not just send an engineer? BT: I must check the software settings Anyone know how I can get a BT callcentre in the UK? (Just realised this is a bit of a rant, but I'd still appreciate any help)
jedmondson Posted April 24, 2009 Posted April 24, 2009 (edited) Just keep on asking to go up to the next level support. If not ask to speek to there manager. That always works !!! (edit - well it normally gets you to someone that either understands more or just dosent care and then they send out the engineer . Edited April 24, 2009 by jedmondson 1
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