ccp Posted June 15, 2011 Posted June 15, 2011 This looks really good I'll give it a test and see if I can make use of it
zag Posted June 16, 2011 Author Posted June 16, 2011 (edited) This looks really good I'll give it a test and see if I can make use of it You might want to wait until I release the new version, its got asset tracking and loads of new statistics. I'll see if I can get it uploaded. Edited June 16, 2011 by zag
ccp Posted June 16, 2011 Posted June 16, 2011 Ok, when are you likley to upload as I am keen to implement and test
the_quick Posted September 28, 2011 Posted September 28, 2011 Hello I'm trying to set this up on windows 2008r2, problems running it unfortunately, anyone has tried that and been successful? Looks like brilliant app
zag Posted September 28, 2011 Author Posted September 28, 2011 Have you got it running on windows 7 successfully? It takes a couple of mins to install IIS and ASP on any desktop which is how I run it. I have a new version nearly ready for release but it still has a few hardcoded things to fix first. It has extended asset tracking now and includes servers and mac addresses.
the_quick Posted September 28, 2011 Posted September 28, 2011 I have not tried on windows 7, but will do. My main problem was connection do access db through IIS, I think this is caused by 64bit OS and MS Jet driver. Will try windows 7 and see it will go. Thanks for reply
zag Posted September 28, 2011 Author Posted September 28, 2011 Ahh yes that will probably be a problem. I would advise 32 bit. Its an access database which i deliberately chose so there was no setup needed with IIS, but hadnt thought about 64bit. EDIT: I just noticed all the style sheets are messed up if your using Internet Explorer. I use firefox and its fine though so need some time to look whats wrong.
denzal2k4 Posted September 28, 2011 Posted September 28, 2011 great bit of work there, been playing with it, its very nice, is there a way to log off from the current admin account, you know when you click admin and it lets you choose your account... Also i've not played much with iis, i can access the pages from the machine its hosted on but not others on the network...any thoughts? also through the school guardian filter it got detected as porn lol, i mean its good but i wouldnt say its quite pornographic!! Good work man! Thanks
zag Posted September 28, 2011 Author Posted September 28, 2011 Cheers mate glad its of some use. The current version is very outdated. I'll try to find some time this week to put my current code up with your feature requests. It should work on any machine in your network. Its just a website so might need to change something in IIS to get that working.
browolf Posted September 28, 2011 Posted September 28, 2011 we used to use liberum which is free and ticks the 'simple box'. That has some form of ntlm authentication~that was very helpful. It's written in asp and easy enough to customise. You could prob get some ideas off that. Looking at your screen shots I don't see 'progress' as being a useful column nor action. Although you could make action as date of last action or none. Priority would be more use than progress and then default sort the table by priority high, medium low. Or don't have a priority column but colour the backgrounds of the rows according to a priority field. You may want a field for the the type of job. it's helpful to be able to categorise jobs and then have some analysis pages that show job type breakdown. Some organisations with more ict personnel may wish to allocation jobs to specific staff. That would be a handy column with names hyperlinked to a page showing the jobs allocated to that person. In that situation I'd have a row above the table on the default page showing the names of the staff and how many jobs allocated to each. if your main page was IT support jobs (open) you could loose the status column too.
zag Posted September 29, 2011 Author Posted September 29, 2011 Love the idea of prioritising jobs by changing their background colour. Just need to find a nice simple GUI trick to change it. I wont be introducing Active directory to be honest, I like having control over the users separately. Jobs are already assigned to a technician via the login but I'm sure this could be improved, again its finding a simple way to do this in the interface. I already show jobs completed on the front page for each ICT technician but it would be very cool to have open jobs assigned on the main admin page. Nice ideas thanks.
klingklang Posted January 14, 2012 Posted January 14, 2012 Hi Ive just installed this on my win 7 pc i have iis working and ive setup using the readme file . I can see the homepage but with the same error on the links . Ive never tried to do anything like this before its ragged my head but im nearly there.The attached screnshot i hope will help. Thanks for your help Gary >)
zag Posted January 16, 2012 Author Posted January 16, 2012 Sorry I'm not sure about that one, does it work browsing to index.asp? Maybe check the permissions of the database mdb.
thesarie Posted February 2, 2012 Posted February 2, 2012 Hi there, we have a very old version of your helpdesk running at our school (it's been brilliant) but we wanted to look at updating to the latest version. Would it be possible to get hold of a copy of the latest version? Thanks again, excellent helpdesk!
zag Posted March 19, 2012 Author Posted March 19, 2012 New version released! Should have all the latest improvements such as an asset tracking, emailing when job complete and statistics. Sorry for the delay. ICT Support v1.08 Downloads 2
zag Posted March 19, 2012 Author Posted March 19, 2012 Is ther anyway to link it with AD? Someone wrote an AD modification but that was a long time ago. Personally I like to control the users independently as they are not necessarily in our AD.
ccp Posted March 19, 2012 Posted March 19, 2012 I'd be interested in the AD integration if you can point us in the right direction? System looks good by the way - good job
AceDaz Posted March 19, 2012 Posted March 19, 2012 Me too We would only want our staff to be able to post entries I'd be interested in the AD integration if you can point us in the right direction? System looks good by the way - good job
zag Posted March 20, 2012 Author Posted March 20, 2012 (edited) Me too We would only want our staff to be able to post entries You already can, that's how we use it already. Just add their name and email and your good to go. The Log job form has a pull down of teacher names. Edited March 20, 2012 by zag
zag Posted September 23, 2014 Author Posted September 23, 2014 (edited) I've ported this to PHP/MYSQL now. Its on github if anyone wants to play with it. I've added a feature to track BYOD users and their machines. I'll commit some updates soon. Expect to see some more features now its in PHP Things I'll work on in the next few days - Gmail integration - SQLite support (so you dont have to run mysql) - Adding BYOD platforms Edited September 23, 2014 by zag
zag Posted October 16, 2014 Author Posted October 16, 2014 (edited) Did a lot of updates today, mostly on formatting - Now emails users when complete - Fully compatible with IE now - Shows jobs completed by each ICT technician For anyone who wants to migrate from the ASP version to the PHP version, I did it using this conversion software: Access To MySQL You will need to rename a few fields at the end though. Check the SQL file for the structure. Heres a nice screenshot of the asset pages http://s29.postimg.org/degq1mopj/Image1.jpg Edited October 16, 2014 by zag
zag Posted October 17, 2014 Author Posted October 17, 2014 Just added a new feature to provide yearly totals for how many jobs a IT technician has completed http://s30.postimg.org/7ysqyjmq9/Image1.jpg Should keep the competition healthy between work colleagues
vikpaw Posted October 17, 2014 Posted October 17, 2014 @zag - Added the link to GitHub to the first post. Looks cool. If i ever get time, i'd have a play with it. 1
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