SIMS Fault Code

[WithoutMotive]

Just had the following fault code on SIMS: 7854-0872-4000

Said something about deadlocking but the trusty "Search for a Solution" button tells me no solution could be found.

 

Anyone shed any light?

 

P.S. Am I being blind or isn't there anything on the Capita Support site where you can search for Fault Codes? If not, why not? I thought it would be a good idea.

Edited September 29, 2008 by paulsharpe

[Mcshammer_dj]

any chance of a screen shot??

[WithoutMotive]

Sorry, the lovely person involved click OK and got rid.

[Mcshammer_dj]

What were they doing when they got the error??

[WithoutMotive]

Changing some staff details in Personnel.

[John_Howarth]

Hi Paul,

 

There is an area on Capita's SIMS SupportNet which lists known fault codes along with associated knowledge base articles.

 

To access the Hot Topic - Fault Codes page, select Web Support from the top menu and then Hot Topics from the sub menu.

 

You will then be presented with a list of topics, one of which is Fault Codes.

 

I've searched the list for you and I'm afraid that fault code 7854-0872-4000 isn't listed (must be a new one!).

 

Good luck,

 

John.

[WithoutMotive]

Thanks, John.

I was looking for something like that on Capita's site. It's not exactly well pointed out.

As you said, though, my fault code isn't listed so I can't really follow this further until it happens again and I get more information.