Desktop\start menu problem

[Dos_Box]

I've been given this little beauty to find a solution to for my column. It's the second time this user has submitted this problem and last time I simply could not find a solution and telling them to reach for the installation disks is a bit of a cop out I think. Anyway am I missing something here?

 

I can no longer re-arrange into alphabetical order nor delete program titles from "DESKTOP"- "START" - "PROGRAMS ".

Could you advise please how I might recover this utility or suggest an alternative way to do so?

[pooley]

Have you disabled Drag&Drop on the start menu ? This will stop the context menu from working and not allow the user to right click and sort.

[altecsole]

What column?

[powdarrmonkey]

The registry key that controls the current order for the start menu is:

 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\
MenuOrder

 

I've had some success before by removing the whole key and letting Explorer rebuild it. Just wondering if there's some corrupt data in it that's breaking his context menus.

[Michael]

I think pooley is right, unless you've implemented restrictions?

[jsnetman]

It could be something as simple as spyware or a virus that has corrupted the profile of the user. I have seen profiles which have had the permissions screwd due to this. For example if the Start Menu folder in Documennts and Settings is set to read only.

[gshaw]

Run this as a batch file - does the trick for me and sorts the Start Menu in Alphabetical order as a logon script

 

REG DELETE HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder /f