SIMs user not recognised

[TomFishwick]

*Pops head up from behind the shadows*

Forum lurker here, I don't post because most of the time others have asked the question and gotten an answer already!

Only this time something's come up that has me (and the boss) confused. We have one member of staff that can't logon to SIMs.

Now with every other member of staff they use windows credentials. Select Current Windows User and away they go

 

That doesn't happen with this user. Comes back with the good ol' "Invalid username/password" error. 

 

Only it's not. I've gone through his account in AD with a fine toothcomb, checked his user account in SIMs user manager and compared it to other accounts. Everything matches up perfectly. Only SIMs doesn't recognise the user or password.
We tried deactivating and reactivating the account with SIMs to trigger it working again. No such luck.

As a last ditch effort we changed his AD password, no luck. Finally we created a SIMs username and Password manually and would you believe that did work!

 

It's an ugly work around though and all other staff can just sail on by with Windows User.

Anyone have any ideas as to why just one user would have this trouble?

[David44]

Did the member of staff leave and then return to the school?

We tend to get this issue when they have been here before, a PGCE student first maybe and then returned as a full teacher later on.

The 'solution' seems to be to set a username and password (I bash the keyboard, I make sure the username is just a random string rather than a sensible one), save the record, go back in to the record and then choose their AD record again for a trusted login.

Failing that, and I have only had to do this twice, I have chosen a different AD account (my test user), saved the record, closed the record and then opened it and selected the correct AD record again.

 

 

[TomFishwick]

Thanks David44!

We've tried that, but it isn't working.

What is working is unbinding the account from Windows user and setting them up as a standalone user.

Ah well 

[SL_Thing]

We had this exact issue, no matter what we did trusted auth for that user wouldnt work.

 

ESS then logged on to our server, removed the user from where the users live in SQL, then put the settings back in SIMS for that user and it sorted it.

 

If youre not happy doing it yourself, then get ESS support to do it.

 

[coolhands]

Also just check there isn't a duplicate account that's been made in sims. Sometimes HR make another version of the staff member. And the one that is linked to the SIMS permissions (Focus>System manager) is not the one that is the HR record of the person. Screws everything.

[TomFishwick]

2 minutes ago, coolhands said:

Also just check there isn't a duplicate account that's been made in sims. Sometimes HR make another version of the staff member. And the one that is linked to the SIMS permissions (Focus>System manager) is not the one that is the HR record of the person. Screws everything.

Nice idea, but we checked that. Not the problem. 

Thanks