Impero clients not auto updating

[Jawloms]

Morning,

 

Monday we requested the latest version of Impero from Ativion, which they released, and our Impero Server says "Latest Server Allowed 8.6.38" and "Latest Client Allowed 8.6.38". For some reason it didn't properly download the updates to the C:\Program Files (x86)\Impero Solutions Ltd\Impero Server\Updates folder, so I have manually downloaded the update ZIP file and extracted the two MSI files in to that folder. In the server interface, on the "Connections" tab all the devices are "Active", and on the "Automatic Updates" tab, everything is ticked and "Update at any time" is selected. Our firewall isn't showing any blocked traffic. Nothing is updating automatically though. I have logged a ticket and they've given me a couple of things to try but now basically gone "Dunno, maybe push it out via GP?". If the mechanism is there to auto update, I rather feel they should support that so will be going back to them again, but wondered if anyone had any other things I could look at?

 

Thank you

 

Stuart