Benq IWB causing issues

[MicraMan]

HI all, recently found a developing issue with a Benq board (model RM6502K) the board seems to crash the PC no matter which PC it is. Originally thought it was a computer driver going funky however after swapping the PC to a donor laptop while i reimage the other. the laptop had seems to have done the same which ruled out to me that the computer side was the issue. Looking at the internet not much has been mentioned on this issue and some sources say update it however i can't seem to find the update file for usb and ideas would be greatly apprecated.

[themightymrp]

I assume you've tried updating the firmware over the air directly? Or is that not an option?

[themightymrp]

Do you know what version you're currently running?

[BenQ_Chris]

Hi @MicraMan - I'm currently on annual leave till 05/01, but if you can provide me the serial number, I'd be happy to send you the firmware for you to update via USB. You can check the FW on your current board by going to "settings", "advanced", "about".

 

Drop me a DM with your email and I'll come back to you soon as I can.

 

Thanks, Chris

Senior Technical Services Manager

BenQ UK and Ireland

[MicraMan]

i've contacted benq support and i believe the board is fubar. its out of warranty but benq may be honouring it anyway (hopefully). the issue has seemed to have been deeper than we thought as now it is stuck in "Burn in mode". thanks for your support....