Ofcom fines Virgin Media £23.8 million for putting vulnerable customers at risk of harm

[robintech]

https://www.ofcom.org.uk/phones-and-broadband/vulnerable-customers/ofcom-fines-virgin-media-23.8-million-for-putting-vulnerable-customers-at-risk-of-harm

 

 

Quote

Communications watchdog Ofcom fined the telecoms giant after ruling it failed to protect vulnerable users of the devices, typically elderly and disabled people, during the transition from analogue to digital.

The industry is currently changing landline services from analogue to digital, with Ofcom describing the copper-based network as "beyond its intended lifespan and increasingly unreliable".

https://www.bbc.co.uk/news/articles/ce8qv9319zlo

 

Seemed an issue most telcos were ignoring or you had to battle to get a battery backup which they're meant to provide free

Edited December 1, 2025 by robintech