Cloud MIS KPIs and SLAs

[psydii]

It's been a while since I really looked into this sort of thing.  What are we doing about monitoring  / holding the providers to account for performance glitches?

 

I'm thinking

1. How long to logon
2. How long to render a student details page
3. how long to load a register
4. how long to submit a register
5. how long to load a class seating plan (but taking into account how much data is pulled across for each student?)
6. how long to run an attendance report per year group or across the whole school.
7. Time taken for a competent user to complete regular tasks (which tasks?)
8. failure rates of any of the above activities (users / failures per day?)

 

Now I'm wondering if there are any time-motion studies out there for MISs?

[techsmith320]

Given how woeful SIMS Connected has been recently, this is something I would be interested in, if only as an lever to get out of contracts early
After the last 2 days, even are SIMS manager is saying "lets look at iSams"