Universal Print isn't working - printer provisioning Configuration Policies keep failing randomly.

[Ironside]

Hi all, desperately hoping someone can help here.

We have configuration profiles in Intune that use the Printer Provisioning configuration setting to apply printers to the PCs in our ICT suites. When you access the policy in Intune and go to the Report, where you can see the profile's applications and whether it Succeeded, Error or was in In Progress, we're getting a lot of cases where the printer is either listed as In Progress (when in reality, often it successfully installed the printer), or Error. This policy applies every time someone logs into the PC, and instead of either working every time, which is what we want, or never working (which means that there's something wrong with the config, and we can diagnose that and fix it), it's only working half the time. 

It's infuriating - we have no idea why it's not working. Event viewer has many errors pinging but doesn't seem to actually explain why things aren't working.

The error code we're getting is "500", Error type "1". I cannot find any actual explanation for this error code in Intune documentation - the listed page for error codes contains a bunch of codes that start with -2016, and no code for 500. 

I'm at my wit's end, the documentation doesn't help, and I don't know what to do. We've tried different universal print connector software, different printers, reimaging the PC off of a USB to ensure it's fresh Windows 11 Enterprise, and can't find any consistency.

Edited October 16, 2025 by Ironside