Smoothwall failover can't connect to heartbeat address anymore

[Sheridan]

We have an S9 with an older S8 in failover mode, we could access the main S9 on its ip Port 441 and the failover on its heartbeat IP and Port 440 - this was fine until recently (not sure exactly when it started to fail)

 

Now when I try to connect to the failover S8 on its ip:440 I get an error:

 

 

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

 

 

Nothing has changed apart from the recent update that went onto the S9 (Maiden 30) and the smoothwall access rules are the same (haven't changed anything regarding failover since I inherited this setup and I could always previously access the failover S8 this way)

 

Anyone else had issues like this? Just wondering if its the update that's caused this as the S8 is up and running and has been rebooted as well

[Sheridan]

Never got a reply from Support so I worked this out in the end - it was actually hardware failure on an SFP module connecting the primary to the failover unit!

[tom_newton]

Can you give me your ticket number so I can look into why it was missed?