Sharepoint - Microsoft List - Helpdesk

[Olliedawg]

Does anyone else use Sharepoint / Microsoft Lists as a helpdesk?

 

I've just created one & have it all setup for testing, however running into an issue.

 

I'm adjusting the item-level permissions on the list so that general users can't see each others tickets. This works great, however doing so breaks any Automate/flow rules which were setup for ticket email notifications.

 

Is there a way I can have the permissions set so that users can't see eachothers tickets, while still also having the Automate rules working?

[River]

Bit tricky to answer without seeing the setup but the SharePoint permissions should not affect the Power Automate. Are you using the Person field for the user? I have setup automates that use a list function to create SharePoint folders with specific edit permissions and then email the person who can edit the folder. If you want to DM me happy to have a look at what you have