Quick Lightspeed question

[noelmm]

Hi everyone,

 

We’ve recently moved to Lightspeed filtering and I've unblocked a youtube channel for one of our teachers (we may investigate Smart Play in the future) by adding the channel into the custom allow list for our students group.

 

After 10 minutes I logged into a test student account and tried to navigate to the youtube channel via the google search result and got the standard block message when I clicked on the link. As a test I copied the channel URL into the search bar and again got the block message, I can access the channel via a direct video link and then click on the channel name to see the other videos on the channel, if I then refresh that page, I once again get the block page.

 

Is this normal behaviour for Lightspeed? I would assume that using the direct link to the channel page I should be able to access it, and when I have accessed it using the long-winded method, refreshing the page wouldn’t block it again.

 

Thanks