SIMS Connected - Smoothwall?

[rossibIT]

Good afternoon all,

 

We have just got SIMS connected uploaded for a primary school. The install has gone smoothly, but we have got issues with the 3rd party connector. We were able to put an exception in our Smoothwall to allow the VPN on the link pc but we are unable to download the updates, this does not want to work.

 

On our Smoothwall web filtering we can see that the capita IP is trying to get through but we just see a code 0 and coloured in red. We have tried to add the IP to our exceptions but to no avail as this is still not downloading the zip file needed to update the 3rd party software when ESS bring out a new version.

 

Are there any firewall settings that I need to add to our Smoothwall to allow this through? Or is this a common issue with ESS as I know some schools in our trust are having the same issue.

 

Any help appreciated.

 

Regards

Ross

[tom_newton]

Do you have a support ticket in with us? It's not something I've seen commonly tbh

[rossibIT]

Morning Tom,

 

Not at the moment. I am not 100% sure it is Smoothwall related and I am still in talks with with ESS about this. This is happening with another school in our trust as well.

 

Just going through the panic of making sure everyone can get on SIMS connected then will probably raise a ticket with you guys.

 

Regards

Ross