Cannot copy from MS Office apps

[Scarabjay]

Hi all

 

In our school we have one user who routinely finds that she cannot copy from O365 apps (empty clipboard). She is able to copy from other apps. The only fix I've found so far is to delete her local profile, but this 'fix' only lasts for a few days. The issue has survived a reimage of the PC and while it's the next logical step, I don't have the option of swapping out the PC to see if the issue moves with it.

 

Does anyone know what might be causing this and have an idea of a more permanent fix?

 

Thanks.