Inventry Issue

[Seanc]

Firslty sorry if I have posted this in the wrong place. I don#t post very often.

 

Is anyone else have major issues with Inventry just now. I'll be more specific.

 

We moved over to a new MIS mid Sept and when Inventry made the config change I beleive our system has been rebuilt so will be latest version.

We have a Master on one site and three slave installs on others along with Inventry Central.

 

Since moving over, if a staff member signs into one site they are signed into all sites but only for 15mins or so, before dropping off the systems entirely

Useless

 

We have been bounced around through various levels of support and are now with the deveopment team.

I've been informed its not just us and then a number of schools are experiacing the same issue.

After a lot pushing they have given an estimated fix time of 16th Oct

 

Just wondered if we are indeed in the same boat as others or as i suspect adrift alone

 

Thanks for listening, it helps.......

 

Sean

[bobsmith]

Sorry - used inventry for a good few years now - but only operate on one site.

 

I've always found that once I got a technician on the phone they solved any issues we had very well. Getting hold of one of them can sometimes be the hard part.

[Millgate_Jon]

Hi Sean

 

I`ve got a direct line into Inventry support, if you need any help please PM me and I`ll see what we can do.

 

Thanks

 

Jon.

[Seanc]

Thanks Jon, I have been contacted by the Customer Service chap. They are still holding firm on the 16th for a fix.

[Millgate_Jon]

All good then - don`t be a stranger though if we can help with anything.

 

Cheers

 

Jon.

[Iain.Faulkner]

We've been in a similar position with Inventry, having moved MIS in the summer (and having paid Inventry to do a piece of migration work for each of our schools). I don't think we've been that similar to you, but new users aren't syncing from the MIS for example.

 

Getting hold of support has been difficult to say the least.