Schools Broadband - Netsweeper reports

[sigma]

Is anyone able to run any reports from the Netsweeper portal?

 

For us existing reports sit "waiting" and new reports fail to start to run.

 

As nobody has responded to the ticket I raised yesterday, I can't tell if their barely functioning new hub is actually presenting a ticket for a support person to look at or not....

[sigma]

Still no functional Demand Reporting from School's Broadband's Netsweeper.

 

Are we the only ones with this problem?