SMART 6000s, power issues and unresponsiveness

[Gilo]

So our school currently on mass makes use of the SMART 6000s white boards in almost all of our classrooms.

 

For over a year now, we've had repeated cases of the white boards having an issue, where they become almost completely unresponsive.

 

The board's power light will be glowing orange to indicate it has power, but any attempts to actually boot it fall flat.

 

Sometimes simply holding down the power button to reboot it will work, other times before doing that, we've found we need to turn it off along with the sound bar at the socket, and then turning only the board back on, before then rebooting it.

 

Worse cases have even these methods fail, and the board becomes completely unresponsive, requiring a replacement entirely from SMART.

 

Is this an issue that any other school has had? we've tried everything, replacing power leads, factory resetting the board, using the remote, and nothing works other than the above methods, which often can feel like just delaying the problem.

[Thatonemuppet]

I am having the same issue, same brand, same troubleshooting, same 50 50 result. It's a coin flip whether rebooting by power cycling works or not and I have not found a solution besides getting a new one from SMART. If you do find an easier solution let me know.

[jnfarmer]

We've had the same issue in a couple of our classrooms which led to replacements.

[idconsultants]

We have a bunch just over a year old. Starting to happen all over the show. Leaving them unplugged overnight sometime resolves it. Hardly a solution though. I'm just about to RMA a third one.

[Scarabjay]

In the school where I work we have had many, many problems with this model. Most recently a board replaced on 1st December failed again last week (the usual stuck in standby with orange light). I don't have exact figures to hand to but the percentage that need replacing under warranty is way into double figures. We are at the point where we are insisting on an upgrade to an RX model where this issue is not present. Do not buy 6000S!