[22h2] Word Freeze and Slow Printer Spool to Network Printer

[SJ98]

Hi all,

 

We're having major issues at the moment with our network printers around the school. When I try to print to the spool, Word will freeze for about 5-10 seconds, and then you can see in the bottom right of Word that each page is being spooled very slowly compared to the normal speed, and we can't diagnose it as we can't see what's making it slow. This is affecting people who need documents that are 20+ pages long printed as the spool is taking much longer than it should do.

 

Is there anything we can do to get around this?

 

Thanks,

Sam

[Sylv3r]

Are you a SENSO user - if so have you seen the other posts on here regarding slow network / printing with a recent SENSO client change?

[SJ98]

Hi Sylv3r,

 

We use Senso.Cloud as our monitoring software for client PCs, yes.

I have not seen any posts relating to Senso and printing clashing - what's happened?

 

Thanks,

Sam

[Sylv3r]

I am not saying it's 100% this, but it sounds very likely.

 

https://www.edugeek.net/forums/mis-systems/237897-sims-slow-load-excruciating-across-three-different-schools.html

 

https://senso.freshstatus.io/incident/929533

[Sylv3r]

As a quick test - stop the senso service or remove the client from one machine and try print - might be the first port of call.

[SJ98]

Hi Again,

After turning off the Senso service on my PC, it did indeed start to work normally.

This is frustrating! I would never have expected Senso to be the underlying issue here. Have they made any further developments since the posts above?

 

Thanks,

Sam