Facebook recovery

[Olliedawg]

I've opened a can of worms here it seems with my schools social media accounts... I'll try explain however this is the first time i've ever looked at facebook/instagram business pages so bear with me

 

So..

 

Our school Facebook page has an authenticator attached to it & its causing problems. We do not have this authenticator, we believe it was set up by the old Marketing manager (who left at least 2 years ago i've been told).

 

This facebook account is linked to an instagram account, so if a post is put onto Instagram, it feeds through to Facebook also. A member of SLT (who took over from the Marketing Manager) has access to the schools facebook page seemingly through their personal Facebook account (as in they are linked).. We have access to the Instagram account.

 

I found an email trail in which the previous Marketing manager gave "admin access" to the school facebook during handover, however this doesn't seem to be the case with the member of SLT who does have access. Using their account, we are unable to access any security settings when logged in, so are unable to remove the authenticator.

 

When attempting to re-gain access to the Facebook account (to remove the authenticator), it asks to submit some ID. We have tried this, along with invoices showing the schools address on however Facebook has rejected these.

 

Anyone ever been in a similar situation & have any ideas? I'm kind of stuck here.. This has only come about as i've been tasked with getting some social media feeds to show on our schools website & have hit this roadblock

[Steve21]

If the SLT has page admin (in terms of your "linked" comment) they should be able to submit an Owner Dispute which if successful would transfer the page ownership to another account.

 

Regarding the ID option I guess that depends on what the person setup on the original account, as if for example they set it up under a personal name (then made a school page on that personal account) they wouldn't let you take over the personal account that route. But again you should be able to see this under the page admins as to what name etc it's registered against, as the "main" facebook account probably wouldn't be a business name. That'd only be the page reference.

 

Steve