icechris Posted February 28, 2024 Posted February 28, 2024 Has anyone had any experience with a warranty repair for a Dynabook laptop? We sent a device off the first week of January and we still don't have a repaired machine back. They keep pushing the date back due to no parts but they've now had it for over 55 days and have said it won't be in until at least the 7th March at the earliest.
synaesthesia Posted February 28, 2024 Posted February 28, 2024 Once - and it meant any future issues with those devices get written off and a replacement ordered. They're simply awful.
Aprice Posted February 28, 2024 Posted February 28, 2024 Same with the Dell devices here, simply not worth repairing. Work ok as doorstops.
drutt Posted February 28, 2024 Posted February 28, 2024 (edited) If it was one of the Covid DfE ones then they were custom builds for the DfE with specifically lower spec'd parts to lower cost, couldn't get drivers for them at all and ended up just binning them when they inevitably failed. Edited February 28, 2024 by cnewstead
icechris Posted February 28, 2024 Author Posted February 28, 2024 This is one we bought via our IT support company and paid for extended warranty on! Won't be doing that again! They've advised that Dynabook have pulled out of the UK market which is why the repairs are probably taking a long time.
atcoates Posted February 28, 2024 Posted February 28, 2024 We solved all of our Dynabook and Geobooks issues in one go...we binned them! 2
whartomt01 Posted February 28, 2024 Posted February 28, 2024 Yes have the same issue. Warranty and out of warranty repairs. They come back when they come back basically
DrCheese Posted February 28, 2024 Posted February 28, 2024 We solved all of our Dynabook and Geobooks issues in one go...we binned them! Yarp - From box to WEEE bin for us!
supportman Posted February 28, 2024 Posted February 28, 2024 We solved all of our Dynabook and Geobooks issues in one go...we binned them! Yep we did as well. Awful things...
drutt Posted February 28, 2024 Posted February 28, 2024 This is one we bought via our IT support company and paid for extended warranty on! Won't be doing that again! They've advised that Dynabook have pulled out of the UK market which is why the repairs are probably taking a long time. We get so much laptop vandalism here it's pointless for us to buy extended warranties, we do all our own repairs these days and if it's something like water damage or the motherboard we'll just cannibalize what we can and bin the rest.
Cole Posted March 18, 2024 Posted March 18, 2024 Worst device i have ever took apart. The screens seem to be the most fragile thing going!
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