2nd Line ICT Technician – MAT in Wolverhampton – to £30k + private health

[shaunconnor]

2^nd Line ICT Technician – MAT in Wolverhampton – to £30k + private health – 0800 to 1630

Let me explain. Your new role. Providing great customer service to our schools, so the school loves us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech!

 

Therefore, we are looking for someone who can talk to a person as well as a computer.

 

You may have been or currently are an IT Technician on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use.

 

Your main responsibilities will be doing basic fixes, triaging tickets to the Help Desk and making sure that they are handled and prioritised accordingly.

This MAT has 10 schools around the Wolverhampton area, and you will be required to visit these schools on a regular basis, therefore you will need to have your own car and mileage will be expensed.

We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required.

 

Colwyn Technologies (part of the growing Flywheel IT Services Ltd Group) are looking for a talented and motivated IT Technician who has a real flair for technology and thrives on providing exemplary customer service to support a prestigious MAT in the Wolverhampton area.

 

You will be responsible for supporting the 1^st/2^nd line IT services of the MAT with a particular emphasis on customer service.

 

Key accountabilities

 

• Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by your line manager.

• Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident.

• Team. Supporting the team to build a culture of continuous improvement.

 

Key challenges

 

• Maintain a close view of service incidents and their impacts on BAU activities.

• Accurately document and record IT services to support our remote and local team.

• Be responsive to requests for support whilst delivering against agreed SLA’s and objectives.

 

The Successful Person

 

· Proficient in Microsoft technologies

· Must have a full UK driving licence and a car

· Experience in a technical support or service delivery function within an IT environment, preferably supporting schools, academies and/or MATs

· Willing to learn any bespoke software systems of the various schools

· Excellent interpersonal skills

· Solid communication skills (both written and verbal)

· Must be able to follow instructions and document processes

 

Benefits

 

• Basic salary of up to £30,000 (dependant on experience)
  
• Private health insurance
  
• Company pension
  
• 25 days holiday plus bank holidays
  
• Training and professional development
  
• A unique and robust 6-month onboarding/induction programme which you will own and drive.
  
• Innovative, growing business with an excellent reputation
  

 

I will respond to every application.

 

Colwyn Technologies (part of the Flywheel IT Services group) has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check.

 

Link to apply

 

Job Openings (peoplehr.net)

 

**APPROVED**

Edited January 18, 2024 by Dos_Box