LGfL Freedom2Roam (Cisco AnyConnect)

[Koldov]

Update uninstalls previous version and then fails to install new version. Apparently the user tried to log-in to the VPN within windows but it failed to connect and then they tried to log-in pre-Windows auth and that is when it uninstalled and failed to update.

 

This is the third time this has happened now and I have a lot of angry remote users that I can't help. One particular user has to do some work for a Governors meeting on Thursday and it's just making me look bad.

 

The first time I just had to wait until the user could get the laptop to me and reinstalled it.

 

The second time I raised a support case with LGfL and was told it's Cisco's fault, it happens sometimes and there's nothing you can do...

 

Initially I thought it might have been due to the permission of the user as they are locked down, but I've just tested it on a pre-Windows auth so nobody was logged in and it uninstalled then failed to update. This has happened for my user and just now on my test machine, so I believe I will only get more calls about it as other users try to use it.

 

I've raised another case but think I'm just going to get the same answer (as in the usual 'it's not our problem'), so if anyone here has a solution please let me know.

 

Also, I've tried to get the web based VPN to work and can't seem to connect (I don't really understand it and there doesn't seem to be any information on what I need to do at my end), I've added the bookmark on the LGfL site and in testing ran the computer with no Windows or Sophos firewall) so if anyone uses that system any pointers would be helpful!

[mukz]

Update uninstalls previous version and then fails to install new version. Apparently the user tried to log-in to the VPN within windows but it failed to connect and then they tried to log-in pre-Windows auth and that is when it uninstalled and failed to update.

 

This is the third time this has happened now and I have a lot of angry remote users that I can't help. One particular user has to do some work for a Governors meeting on Thursday and it's just making me look bad.

 

The first time I just had to wait until the user could get the laptop to me and reinstalled it.

 

The second time I raised a support case with LGfL and was told it's Cisco's fault, it happens sometimes and there's nothing you can do...

 

Initially I thought it might have been due to the permission of the user as they are locked down, but I've just tested it on a pre-Windows auth so nobody was logged in and it uninstalled then failed to update. This has happened for my user and just now on my test machine, so I believe I will only get more calls about it as other users try to use it.

 

I've raised another case but think I'm just going to get the same answer (as in the usual 'it's not our problem'), so if anyone here has a solution please let me know.

 

Also, I've tried to get the web based VPN to work and can't seem to connect (I don't really understand it and there doesn't seem to be any information on what I need to do at my end), I've added the bookmark on the LGfL site and in testing ran the computer with no Windows or Sophos firewall) so if anyone uses that system any pointers would be helpful!

 

Who the heck told you its a Cisco Fault?

We had a similar issue to you but ended up using intune to first uninstall and then reinstall the new client.

Was a complete Faff - took about 2 weeks to do but luckily we have no need for VPN anymore except for IT and Finance.

[Koldov]

Thanks, glad it's not just us then.

 

Very much the same as you, just Finance and IT. I did manage to get the Web VPN working in the end but by that time the user had written the day off... Also it seemed to need RDP access enabling, users being added to the RDP group in AD, separate group in LGfL settings for bookmarks and username/password being pre-filled... didn't feel comfortable doing all that so I'm glad we don't need to use it, much prefer the pre-Windows auth VPN on the device.

 

I guess it's not a simple fix or it wouldn't keep happening and there seems to be a few posts on the Cisco community forums and although LGfL said last time it does happen occasionally, I was as starting to feel like nobody else had ever heard of this being a thing but...

 

https://community.cisco.com/t5/vpn/cisco-anyconnect-upgrade-failure/td-p/4268747

 

https://community.cisco.com/t5/vpn/anyconnect-client-update-is-not-successful/td-p/4461659

 

https://community.cisco.com/t5/vpn/anyconnect-auto-update-fails-on-ftd/td-p/4451010

 

https://community.cisco.com/t5/vpn/anyconnect-secure-mobility-update-failure/td-p/4737899

 

Maybe the same issue, maybe not... some of the fixes aren't client side.

 

Strange thing is it only seems to happen after it's been installed a while. If I clear it out from the laptop (registry entry as it's installed from the server by GPO) and let it install again at the original version (I haven't updated the server version), when I then connect it will do the update fine every time.

 

So it will be fine if it updates from a 'clean' install going from say 3 versions below... but it seems it has an issue going from one version below to the next (as in has had a previous update).