Iris Reach issues

[lmgtfy]

Good Morning,

 

 

I was just wondering if any other schools use Iris Reach? We were automatically migrated over from Truancy Call early this year and ever since have had a number of issues.

 

The main issue for us are voice messages often don't play at all or fully which is a major issue as its one of the main parts of the system. We've attempted to phone for support but often get the same answer which is to clear the browser cache. This sometimes fixes the issue for a few minutes but often the problem persists on multiple computers even trying from home I have the same issue.

 

I was just checking to see if we're the only ones with this issue?

 

Thanks