[civica] Civica tills not updating properly

[coolhands]

Hi

 

Our tills are civica and I think (?!) they get the staff and pupil info directly from Parentpay website. So if parentpay is up to date then civica will be up to date.

 

However we have a few instances where some staff members and occasional pupils are mismatched. Eg I search for staff name Joe Bloggs on the tills. It will correctly find the person. But when you go into the profile ie go to use it it shows an ex-pupil who left years ago. For these mismatched ones it is always the same ex-pupil that comes up.

 

It is as if civica need to refresh their database or something? I did see (after reading some old threads) that we have C:\Program Files (x86)\nrs\SimsLink on the sims server but I don't know what if anything this does - the TrusteSimsExtractor exe within the folder was last modified in 2013 and I don't know what it is. I use MISSync to sync our sims with parentpay.

 

Any ideas how this is meant to work, what can I do? Parentpay is 100% correct and I can look at the account in PArentpay and everything is fine and the same as other staff members.

[ITGuyNW]

MISSync adds people to the system and trust-e extractor does stuff like the biometrics, FSM status etc. You want to run both to get everything working properly.

[Steve101]

Do you have no support from Civica?