SchoolCloud /Roombooking have an outage in case this helps anyone

[howartp]

Down again! This time for all staff, its giving a HTTP ERROR 500.

 

Anyone else?

Yes...

[edmokeski]

Ditto.

Have had troubles with Uh oh errors since at least the start of term, more often erroring than not for some users (myself included), although others seem to have more luck.

[Asgard]

We have just received this, after requesting an early termination.

Its been back/forth with them for a few weeks.

 

Hi

 

Thank you for your patience while we were fixing the SAML SSO issue with Room Booking.

 

We can now confirm that the system is back up and running, after we implemented server configuration changes.

 

Once again, we are sorry for the disruption caused by this issue, but thank you for your understanding throughout.

 

Kind Regards

Tes Resolutions Team

 

 

here's hoping......

[WannabrewUK]

We had this email this morning.

 

Hi, We have now heard back from our development team and we have been told that a fix has been completed to resolve this issue. Thanks again for your ongoing patience with whilst us dealing with this issue Kind regards ***********2nd Line Support Advisor | Operations

[AJH]

Yep, we had a similar update too this morning and SSO seems to work fine again now.

 

Still feeling frustrated though, having wasted several weeks going back and forth while they insisted there wasn't a wider problem. What's particularly annoying is that status.schoolcloud.co.uk stated "no incidents" throughout December/January, including the last few days when clearly they knew there was a problem. What is the point of that page?!