NetSupport Notify - Emergency Response

[Jonah]

Afternoon,

 

We’re currently in the process of configuring the above across the Trust - my initial thought process on the simplest way to do this was to install the connectivity server on a single central server, with a single gateway key, and use group policy to set the “department” to the school based on the clients OU - and this I think would work without issue for sending messages via the notification console.

 

However, it’s not clear if an emergency response message would only send to agents matching its department, or would it send to all agents on the connectivity server?

 

If it sends to all agents on the server, is this dependent on matching gateway keys (in which case we could set a site-specific gateway key and manage that via GP as well).

 

Or am I set ultimately on having to have a single install per site?

[6Foot2]

Tagging some NetSupport staff who are also members here:

 

@Al_NetSupport

@Matt_NetSupport

@Tom_NetSupport

@Chris_NetSupport

@Emma_NetSupport

[NetSupportTechSupport]

Hi,

 

I'm from the NetSupport Technical Team, if you can PM me your details or pop on our chat at: https://www.netsupportsoftware.com/chat , we will be happy to assist. we can talk you through this process and go through the options. We look forward to hearing from you and assisting further.