SOP & Response Times Policy/Document

[ITGURU]

It seems to be that eveything is URGENT these days and everyone expects everything to happen immediately or lastminute.com despite how many times we try and tell them we need notice or its not that simple i.e last week of term office moves new desks staff want to move but we need to run network cable as just one example.

 

From new term want to look at sending out response/notice times/SOP document to all staff so its clear in black and white.

 

does anyone know where I can get a decent template/example from for this?

 

thanks in advance.