Bit of advice on Maxell/Hitachi

[TheRobins]

Morning, just a heads up.

 

3 years ago, I was happily introduced to Maxell and their range of short throw projectors. To be fair, they were very well priced for their performance and knocked the usual Epson range out of the water. The units themselves have been very good, they didn’t seem to lose any brightness over their many hours of usage. However, Christmas last year, 2 of the unit developed a major issue with inverted colours, and incorrect colours. Being it has a comprehensive education warranty I decided to log the two faults. After many attempts to get someone out to look at them, they finally arrived in February to advise that these were both mainboard faults. (2 maths classrooms during this time with awful projectors). At least it looks like they will be sorted soon, how wrong could I be. It took 3 more months, and me pulling some strings with suppliers to try and get up the chain in Maxell to get something sorted.

 

Whilst that 5 month debacle was over, 3 weeks ago I had a bulb go in one of the units. Again, education warranty and silly me thought a couple of days and the new bulb will arrive. Not a sign, it took 2 weeks for them to acknowledge the job and still I have had no further contact re a bulb.

 

Whilst this is a bit of moan, it’s more a warning to anyone looking at Maxell for their AV products. I know their warranty is done by Equinox, who also do Epson. However, with Epson products I have never had this issue, so I would assume it is Maxell causing the issues here.

[Dos_Box]

Does it say in the warranty what the response time is supposed to be? I would assume it must be written down somewhere.

[SamanthaD]

We were aware this was basically Hitachi under a new name. Sounds like the name change hasn't actually changed much else! Glad we stuck to Epson.