Transferring ownership of cloudkey

[TheHyperTechie]

Hi all,

 

Our old IT support provider is trying to migrate ownership of our cloudkey to myself. However, when they try to do this, it says that there are no available users to transfer it to. I have an admin account on the CK with full management permissions, so not sure why it isn't listing myself?

 

Is this some sort of bug in UniFi?

 

TIA.

[DalekSec]

Do you have a UI account (https://account.ui.com/login?innerRedirect=%2F) or just an account on the CK?

 

You need a UI account IIRC

[TheHyperTechie]

Do you have a UI account (https://account.ui.com/login?innerRedirect=%2F) or just an account on the CK?

 

You need a UI account IIRC

 

Hi, thanks for your reply!

 

Yes I do have a UI account, which was odd. Anyway, I just decided to take a back up and reset the cloud key. I was then able to link it to my UI account on the setup page. Sorted.