SIMS error with OneDrive User Documents

[petben]

Hello, we are seeing errors when opening SIMS (sometimes):

'Access to the path 'My SIMS Documents' is denied'

 

They have an article on this (see below):

https://customer.support-ess.com/csm?id=kb_article_view&sys_kb_id=61cd7eca1baa61500f7143b6b04bcb43

 

but I just can't believe that the advise I need to give staff is to close OneDrive before using SIMS. That is a terrible 'fix'. Is there a different thing we can do? Obviously leave the archaic SIMS but that's a little way off yet.

 

--

 

SIMS will attempt to load the "My SIMS Documents" folder from the user's documents folder and attempt to gain an exclusive lock on the files inside. When this happens OneDrive then assumes that SIMS has made a change to the files and attempts to gain access, thus revoking SIMS access to the folder.

 

Typically, SIMS will regain control over the files, however it has been noted that OneDrive may intermittently lock out the user and any applications that are not OneDrive then fail to undo the permission changes, resulting in the above errors. As a workaround, it is advised to close OneDrive before using SIMS which should prevent the issues from occurring.

 

If you experience this issue, close SIMS, delete the "My SIMS Documents" folder from the affected user's documents folder, then re-open and log back into SIMS. This will regenerate the "My SIMS Documents" Folder and allow the user to login again.

Edited June 6, 2023 by petben

[Michael]

I've seen similar behaviour with a locally mapped home drive, as well as Google My Drive as the home drive.

 

The quickest/easiest fix is to navigate to the My SIMS Documents folder within your home drive, then delete your profile folder. Upon launching/signing into SIMS a new one is generated.

[Sylv3r]

One of the reasons we moved 43 schools away from SIMS...