[iphone] iPhone XS “cannot connect to app store” - help!

[elsiegee40]

Has anyone experienced this? It’s happened in the last couple of days.

The phone is fully updated to 16.4.1.

The time and date are correct.

It’s connected to the internet by wifi at the moment, but it can’t connect to the app store on 4G either.

Both our ipads and Mr gee40’s iPhone 12 are fine.

I have tried forced restarts of the phone… everything else seems to be working as normal.

 

Any ideas?

[elsiegee40]

Have now tried logging out of my account and back in to no avail

 

I can get to my account in the app store and I can manually update apps. If I use the “Download on the app store” button for an app on a web page or email it works fine. But I can’t search for apps.

 

Short of wiping the phone and starting again, I’m out of ideas!

Edited April 25, 2023 by elsiegee40

[pooley]

Tried resetting network settings?

[elsiegee40]

Tried resetting network settings?

 

I haven’t @pooley. How might that help?

 

I had to reset network settings a couple of weeks ago when I changed provider and I’m really not keen to do it again!

[pooley]

It's just the path that Apple seems to send you down, Reboot idevice, log of and into problem app, reinstall app if possible and or reset netork settings.

[elsiegee40]

It's just the path that Apple seems to send you down, Reboot idevice, log of and into problem app, reinstall app if possible and or reset netork settings.

 

Done. Hasn’t made a blind bit of difference… apart from me having to rejoin all the wifi networks I encounter yet again

[bknaggs]

Force close the App Store app?

[elsiegee40]

Force close the App Store app?

 

Done many times

[EssentialRug]

Sign out of iCloud/Media and Purchases and then try to open the App Store again? Hopefully if working then sign back in?

 

(I'm just thinking of things that I would try if I was having the same issue)

 

EDIT: Sorry, just saw you tried logging out of account already!

[Brimstone]

I haven’t @pooley. How might that help?

 

I had to reset network settings a couple of weeks ago when I changed provider and I’m really not keen to do it again!

 

Have you tried logging into appleid.apple.com to check your ID settings?

[Face-Man]

A bit old I know but this users tapped on the search button 10 times in the app store and it came back

 

https://discussions.apple.com/thread/7578331 and https://macreports.com/app-store-search-not-working-on-iphone-or-ipad-how-to-fix/

 

Also do you have a VPN setup ? if so try removing that. it might also be a regional thing with your location settings.

[elsiegee40]

Have you tried logging into appleid.apple.com to check your ID settings?

 

I just did it, but everything looks fine

 

A bit old I know but this users tapped on the search button 10 times in the app store and it came back

 

https://discussions.apple.com/thread/7578331 and https://macreports.com/app-store-search-not-working-on-iphone-or-ipad-how-to-fix/

Tried and failed

 

Also do you have a VPN setup ? if so try removing that. it might also be a regional thing with your location settings.

 

No VPN. App store works fine on my iPad but not my phone. No apparent issue with location

Edited April 28, 2023 by elsiegee40

[robintech]

From Googling one site said about toggling "Allow Apps to Request to Track" or checking restrictions