Second Line Support Technician - FT - Perm - £24,285 – £27,929 p.a. - Leeds

[steve]

University of Leeds

 

Second Line Support Technician

Grade 5 (£24,285 – £27,929 p.a. depending on experience)

 

This role will be based on the university campus. We are open to discussing flexible working arrangements.

 

Are you an enthusiastic IT professional who can contribute to the delivery of IT 2nd line support? Are you organised and have a high level of attention to detail? Are you interested in supporting the delivery of the University’s digital transformation?

 

As we embark on an ambitious Digital Transformation, we are investing in our IT service, which is vital in developing our learning and research capability as we strive to collaborate globally, tackling global issues.

 

As part of the Field Services Team, you will be part of a busy team dealing with requests, incidents and technical changes directed to IT Services. You will work with a diverse range of customers, technologies and devices across the University, responding to support requests and finding solutions to IT issues. With a professional approach, exceptional customer service, and communication skills, you will play a key role in ensuring users can access core IT services.

 

With experience providing first and second line support in a busy and diverse IT environment, you will have experience using and supporting Windows and/or Mac and Linux client operating systems on desktop, laptop, tablet and other mobile devices. You will be responsible for responding to more complex queries, requests and issues. You will be able to work autonomously, managing your workload and supporting colleagues by providing advice, guidance, mentoring and training as appropriate.

 

 

Location: Leeds - Main Campus

Faculty/Service: IT

School/Institute: DDO

Category: Technical Support

Grade: Grade 5

Salary: £24,285 to £27,929 p.a.

Working Time: 1.0 FTE

Post Type: Full Time

Contract Type: Ongoing

Release Date: Thursday 09 February 2023

Closing Date: Sunday 05 March 2023

Interview Date: To be confirmed

Reference: ITDDO1015

 

https://jobs.leeds.ac.uk/vacancy.aspx?ref=ITDDO1015