[bromcom] Issues re synchronisation between Bromcom & epraise

[CarterUSM]

Hi

Is there anyone out there familiar with resolving synchronisation problems between Bromcom and epraise?

I am not familiar with the workings of epraise; I’ve been asked to investigate this matter of a colleague who is the lead epraise administrator at our school. The issue is that he is trying to add sibling records to one particular parental contact, but once he has done this on epraise and then attempts to link the changes to Bromcom, the record for the younger sibling he has just added to epraise, is then swiped from epraise. I’ve attached screenshots which I hope explain the situation.

My colleague has confirmed that all relevant details are identical for both siblings on Bromcom.

Is there anyone familiar with this scenario, who may be able to assist?

Very many thanks in anticipation of your assistance.

Edited January 19, 2023 by ZeroHour
Removed attachment in case of DPA issue - ZH

[Bromcom_Support_2]

Hi

Is there anyone out there familiar with resolving synchronisation problems between Bromcom and epraise?

I am not familiar with the workings of epraise; I’ve been asked to investigate this matter of a colleague who is the lead epraise administrator at our school. The issue is that he is trying to add sibling records to one particular parental contact, but once he has done this on epraise and then attempts to link the changes to Bromcom, the record for the younger sibling he has just added to epraise, is then swiped from epraise. I’ve attached screenshots which I hope explain the situation.

My colleague has confirmed that all relevant details are identical for both siblings on Bromcom.

Is there anyone familiar with this scenario, who may be able to assist?

Very many thanks in anticipation of your assistance.

Hi CarterUSM

 

I am not familiar with epraise, but assume it works through a Third Party User Account within the MIS.

 

It sounds like data is syncing normally but just the example provided is not working/syncing. Third Party systems connect through APIs that writeback data to Bromcom but how often/when is down to them. I would get in touch with epraise first and make sure that the sync is working and the system is working from their end.

 

In the meantime, if you go to Modules>Setup>Third Party Access Permissions and Logs in Bromcom, you should have a User Account there for epraise. If you select the epraise account, you should see which permissions it has granted and a log table below showing the systems speaking essentially. If this table is empty, then there is an issue with the synchronisation between Bromcom and epraise. And just to support the paragraph above, when you contact epraise, double check which Third Party permissions they require and make sure that these are all granted.

 

Hope this points you in the right direction.

 

Kind regards,

Bromcom Support

Edited January 19, 2023 by ZeroHour

[Marci]

Hi

Is there anyone out there familiar with resolving synchronisation problems between Bromcom and epraise?

I am not familiar with the workings of epraise; I’ve been asked to investigate this matter of a colleague who is the lead epraise administrator at our school. The issue is that he is trying to add sibling records to one particular parental contact, but once he has done this on epraise and then attempts to link the changes to Bromcom, the record for the younger sibling he has just added to epraise, is then swiped from epraise. I’ve attached screenshots which I hope explain the situation.

My colleague has confirmed that all relevant details are identical for both siblings on Bromcom.

Is there anyone familiar with this scenario, who may be able to assist?

Very many thanks in anticipation of your assistance.

 

Hi Andrew - I posted same response over on Bromcom Community Support Site... if the details within that attachment are legitimate, it needs removing as it looks like you're sharing private protected info both here and there via that attachment.

Edited January 19, 2023 by ZeroHour

[Steve21]

Just to confirm, I assume it's the same with Bromcom as it is SIMs (may be wrong but worth a check) but ePraise "Doesn't" write back links etc TO the MIS in terms of student changes etc it only syncs FROM - With SIMs there's a massive big warning at the top of the page "Please use SIMS to update students. Changes made here may not be saved." - or don't you get that when using Bromcom?

 

So you make the change in Bromcom and it'll pull to ePraise to link them when you run the MIS sync

 

Steve