Using Wrong License for Office21

[cburrows]

Hi,

This is an odd one!

We have 1 user who is getting a few issues with Office 2021. She logs into the pc fine and then opens either word or powerpoint etc but after a day or so she has licensing issues. We have found that when she logs into office here at school its using her personal Office 365 license and not our business license.

We can clear the office sign ins but this isnt the answer. We have checked groups etc and and that all looks fine, we have looked at another member of staff account to see if anything was different and its not.

 

Any suggestions would be welcome

[gtg93]

I had this same issue, and it was because the user had linked their personal account to the OS, not just signed into Office.

 

This needed clearing in Settings > Accounts > Access Work or School, Settings > Accounts > Email & Accounts and Office itself.

[cburrows]

Thanks for the advice, One thing, If the staff in question uses multiple rooms does this need doing just once or on those other pcs?

[gtg93]

If they have signed into the OS on the other PCs, it'll need doing on those too.

 

I would then advise the user that when they login to an app, they'll get a prompt similar to the below. They should tick "No, sign into this app only" to prevent this happening again.