Papercut Support

[chris11256]

Hi All,

 

Is anyone able to recommend a Papercut Reseller? Out support expired in July and out current reseller(XMA) have basically been blanking us, not responding to emails and phone calls going unanswered.

So I'd like to get a support quote from elsewhere. Don't need any actual copier licenses, that's being done through the copier lease. This is literally just the support & maintenance for Papercut.

 

Thanks in advance!

[fiza]

Hi All,

 

Is anyone able to recommend a Papercut Reseller? Out support expired in July and out current reseller(XMA) have basically been blanking us, not responding to emails and phone calls going unanswered.

So I'd like to get a support quote from elsewhere. Don't need any actual copier licenses, that's being done through the copier lease. This is literally just the support & maintenance for Papercut.

 

Thanks in advance!

When we had seperate Papercut support to the copier contract we used https://www.its-group.com/en/products/detail/papercut

They were always knowledgable.

[chris11256]

Thanks, will give them a go.

[DaveTheTech]

I have used Apogee and DataSharp. Both a great.

[MatthewL]

If you are getting device licenses through the copier lease get them to provide support & maintenance for PaperCut, it gets messy very quickly and to be honest I doubt PaperCut would allow 2 companies to deal with your license.

[chris11256]

If you are getting device licenses through the copier lease get them to provide support & maintenance for PaperCut, it gets messy very quickly and to be honest I doubt PaperCut would allow 2 companies to deal with your license.

 

Thats what I've been trying to do. However our account manager at XMA is almost completely unresponsive, and emails & calls to their customer services have promises of responses that never come. I've been trying to get XMA to quote since July.

[MatthewL]

If they are supplying licensing for copiers you must have support with it, what does you date day in the license section under about?

 

You should have licensed users and devices/connectors and any other modules you have then the software updates which means you can update PaperCut. If you go to help there will be reseller information see if its a different email/phone number to what you have.

[chris11256]

Papercut itself says [TABLE=class: license-info, width: 290]

[TR]

[TD=class: license-issue-heading, colspan: 2]Maintenance & Support Expired[/TD]

[/TR]

[TR]

[TD]Upgrade access until[/TD]

[TD]Jul 21, 2022

[/TD]

[/TR]

[/TABLE]

 

 

The email listed is an old one, XMA did a rejig of their email address. Contacting their general managed print/copier people gets referred to our account manager, who has been blanking me for the past few months.

[chris11256]

This forum clearly has magic powers! By some miracle this afternoon I've had my first response to an email in months!