Smoothwall S9 - Intermittent connection / Dropping Web Access for users

[cbedugeek]

We have had a new Smoothwall S9 installed last Friday and since switching to smoothwall, clients web access is being dropped randomly across the day. The NIC is fine and internal servers / services function. Resetting the NIC in most cases with an ipconfig /release / renew appears to then permit traffic out through the Smoothwall. Before this 0 bytes of traffic are transferred to standard sites like bbc.co.uk / office.com and so on so its not a block issue. All they get is time outs / unable to access / blank white pages.

 

It is driving everyone nuts so if anyone has any inisight on to possible causes that would be appreciated as Smoothwall support is not being overly helpful and our account manager is nowhere to be seen.

 

Thanks in advance.

 

Chris

[Oaktech]

What's the space looking like on your log partition looking like? Mine does that when it can't log.

[simpsonj]

Sounds similar to an issue I'm having with our new S9.

 

I don't have a solution (I'm rebooting our Smoothwall when this occurs) and I'm not sure if the issue here is an internal network issue, but interesting that someone else is experiencing problems. I'll have to give the ipconfig /release /renew a try if it happens again here.

[cbedugeek]

This is on an S9 dedciated device so not sure I can to the log partition but will check it out.

 

- - - Updated - - -

 

Sounds similar to an issue I'm having with our new S9.

 

I don't have a solution (I'm rebooting our Smoothwall when this occurs) and I'm not sure if the issue here is an internal network issue, but interesting that someone else is experiencing problems. I'll have to give the ipconfig /release /renew a try if it happens again here.

 

Thanks - Half the time you can powershell it with a restart-netadapter and for some reason it sorts their internet out.

[simpsonj]

Suspect mine is a separate issue, it effects everyone across the site until the Smoothwall is reset.

 

Rather than hijack your thread I'll bow out!

[ibpalle]

Do you have an available free interface that you could use instead as a test? Could be a hardware issue.

[cbedugeek]

Do you have an available free interface that you could use instead as a test? Could be a hardware issue.

 

Thanks - The switch port is fine as is the same that are previous firewall used and we have changed the NIC on the device itself but still does it. Unfortunately nothing seems apparent and its with Smoothwall 2nd Line now so hopefully they come up with something or send a replacement unit.