Google Groups display name issue with Salamander

[fiza]

We have Salamander creating "Teachers of student" groups for us but we have come across an anomoly that Salamander cannot help us with.

 

For example, last year we had a group called "[email protected]" and the display name for this group was "Teachers of Joe Bloggs 7F". I emailed this group last year and all was fine.

 

This year I need to email the group again but now Joe Bloggs is in 8F but for me the group still shows with a display name of "Teachers of Joe Bloggs 7F" in the auto fill.

 

For someone else who has not emailed the group before the display name appears correctly as "Teachers of Joe Bloggs 8F".

 

Initially I thought this was due to the contacts list keeping the old name but we have been through the contacts list and removed old names from there but the old name still appears in the auto fill.

 

The Salamander Tech has said there is a setting somewhere in Google for this but he couldnt remember where.

 

I am about to raise this with Google Support but thought I would ask here first.

[RLR]

This does sound like the contact is saved into some of the users personal google contacts. This can sometimes be under their "other" contacts group.

 

I found GAM might be able to fix this:

gam all users delete othercontact emailmatchpattern [email="[email protected]"][email protected][/email]

 

or you could just run the above command on a single user to see if that fixes the problem for them

gam user [email="[email protected]"][email protected][/email] delete othercontact emailmatchpattern [email="[email protected]"][email protected][/email]

 

Another option if the contact isn't in "other" contacts is to try delete it from their actual contacts:

gam user [email="[email protected]"][email protected][/email] delete contacts emailmatchpattern [email="[email protected]"][email protected][/email]

 

If you're using Google Cloud Directory Sync you might need to look at what attribute is being used to populate the name of the group in Google. For example, we use the "displayName" attribute in AD but if this isn't filled in it just defaults to the groups email address. Might be worth checking to see if the attribute used is the same as the group name.

[fiza]

This does sound like the contact is saved into some of the users personal google contacts. This can sometimes be under their "other" contacts group.

 

I found GAM might be able to fix this:

gam all users delete othercontact emailmatchpattern [email="[email protected]"][email protected][/email]

 

or you could just run the above command on a single user to see if that fixes the problem for them

gam user [email="[email protected]"][email protected][/email] delete othercontact emailmatchpattern [email="[email protected]"][email protected][/email]

 

Another option if the contact isn't in "other" contacts is to try delete it from their actual contacts:

gam user [email="[email protected]"][email protected][/email] delete contacts emailmatchpattern [email="[email protected]"][email protected][/email]

 

If you're using Google Cloud Directory Sync you might need to look at what attribute is being used to populate the name of the group in Google. For example, we use the "displayName" attribute in AD but if this isn't filled in it just defaults to the groups email address. Might be worth checking to see if the attribute used is the same as the group name.

 

Thanks for this. We will give the commands a go but we have already been through the users contacts list and the "Teachers of Joe Bloggs 7F" is not in there. We do use GCDS and we do have the displayName attribute populated as Salamander does this for us.

[jthompson]

It's worth double-checking which LDAP attribute GCDS is using for the group display name (GCDS > Groups > Search Rules > properties of relevant search rule > Group Display Name Attribute).

 

Then check the current name of the group in groups.google.com > group > Group settings > General > Group name.

 

Is salamander renaming an existing group or deleting/creating anew? If it's the latter, you might be looking at two different Google Groups.

[fiza]

It's worth double-checking which LDAP attribute GCDS is using for the group display name (GCDS > Groups > Search Rules > properties of relevant search rule > Group Display Name Attribute).

 

Then check the current name of the group in groups.google.com > group > Group settings > General > Group name.

 

Is salamander renaming an existing group or deleting/creating anew? If it's the latter, you might be looking at two different Google Groups.

 

Salamander keeps the group name the same ie "[email protected]". Membership changes based on who teachers the student in SIMS. The Display name changes as the student moves up a year group. So the display name in Year 7 would be "Teachers of Joe Bloggs 7F" and then would change in Year 8 to "Teachers of Joe Bloggs 8F". The underlying name of the group(actual email address) stays the same ie "[email protected]" no matter which year the student moves into.

[RLR]

To see if it's possibly a contact cache issue you can show/print the contacts of a user with gam. This will display if the user has the contact saved and what type of contact it is saved as:

 

gam user [email protected] show contacts

[jthompson]

I don't know that groups will get automatically added to other contacts in that same way as users will, but I might be wrong. If you hover over a suggestion in Gmail, a user in the directory will display an option to add it to your contacts, whereas a group will not give that option.

 

Do you still get the old group name being suggested if you use an incognito window?