HP G7 laptop hanging when used for video - solved

[mikeprice]

Just posting this in case it affects anyone else

 

My home laptop is an HP G7 - work fine for what I need

 

Except that for the last few months it has been hanging - normally after I have been playing some video - often full screen but happened even if not

 

and sometimes hanged on the shutdown screen - which lead me to believe that it was a problem that happened - but the hang occurred a short time after

suspicion enhanced as sometimes it happened just after finishing the video

 

but always there was a video involved

 

Anyway - tried updates and all that

checked and updated all drivers

Event log said power was cut off - which was just me pressing the off button for 6 seconds - naff all else in the log

 

nothing helped but it was intermittent so difficult to tell if anything had heled

 

 

Anyway I had a weird mouse problem on Mrs mikeprice's laptop so we swapped meeces which caused me to go into device manager on my laptop

 

I noticed that the webcam was not listed

checked for hidden devices and it appeared but as not functional

tried updating the driver and all that

 

eventualyy deleted the driver and device

 

 

and now the hangs have stopped

 

clearly I have no webcam but at least the hangs have stopped

 

When I get time and it is too rainy to go out on my bike I will try to find out why the webcam is not working

 

but if anyone else gets the same problem - try that!!!

[Chrisbf1]

Have u tried the bios. Check to see if there is an update. I had this in the past with fujitsu. As soon as I upgraded bios webcam came back

[mikeprice]

Have u tried the bios. Check to see if there is an update. I had this in the past with fujitsu. As soon as I upgraded bios webcam came back

 

Yup - did that a week or so ago - made no difference

 

certainly used to work as I did a few Zoom/Teams meetings about a year ago

 

Now I know what was causing it I can try some more specific things rather than concentrating on the video/screen stuff - but I have more important things on at the moment

Wheeler Dealers won't watch itself you know!!!

#retirementishard