Smoothwall - chromebook- authd No group info found

[ianniow]

Hi

I have a number of students logging on to Chromebooks that then appear as "Default users" instead of student and therefore are not being filtered.

This is on different Chromebooks and they have in the same org unit and member of the same groups asother students that work as they should.

The auth log is full of Smoothy authd:No group Information found for username: username.

Can anyone point me in the right direction.

[ibpalle]

Normally missing group info means that Smoothwall does not know what group the user is a member of. Make sure group/OU mappings are correct and up to date in the services - authentication - diorectories and check the users group membership.

[ianniow]

I am sorry I missed your reply and then got sidetracked elsewhere.

I have checked that the Google Ous are mapped to local groups and there are no errors on the Google auth directory.

But all users when using the chrome connect or the cloud are tagged with default user.

[ibpalle]

I'd recommend opening a support case for this. The mappings are supposed to be picked up both by cloud and connect if all other elements are in place.

[ianniow]

Ok thanks

[mrstrong]

if I remember the mappings are not "recursive" ?

e.g. if you map the /students OU to Students group

it would not work for students in a child OU e.g. /students/Year11

you need an explicit mapping for each OU (I think ?)

[ianniow]

That is how mine have been set up. So every OU has been mapped to a Smoothwall group with no sub OU's.

Weirdly if I use the cloud connect and external WIFI all the groups and OU's map correctly. working as it should.

So there is some setting internally that is not working.

I did raise a call and initially got me to check all the things I already had, then asked if the dial in was allowed and then it was raised to level 2 but I have heard nothing since.