Doddle Learn

[networkmangler]

Is anyone else unlucky enough to have a doddlelearn subscription?

 

They have made a total mess of our student user accounts and teaching groups

 

We have wonde setup which should be sharing our data between sims and doddle but none of the new student accounts or teaching groups got created at the start of the year. I contacted their support and they said they needed a manual copy of our data for the first import and then the wonde connection would work after that. They sent me a template CSV, I filled it in and sent it back

 

A few days later they said they had made the academic year 2022-2023 active, all new accounts had been created and teaching groups had been created and populated. Having looked today it's all wrong, the year 7 user account names are all wrong and none of the teaching groups have been populated correctly.

 

Is anyone else having these issues or is it just us?

 

I really question why we still have a subscription with doddle especially as most of their resources are still using flash!!

[mburland]

I love it when I search for something on here and find a thread that I could have started, word for word. Did you get anywhere with this?

[networkmangler]

I love it when I search for something on here and find a thread that I could have started, word for word. Did you get anywhere with this?

 

I sent them a stinking email to say what a disaster their data import was and that it's totally unacceptable that we are weeks into the new school year but are unable to use their product

 

I asked for an update on why the wonde connection wasn't working and when these issue's would be resolved

 

They replied the next day to apologies and to say the data issue's had been resolve and all users had, had their password changed

 

So far it's all looking correct but I'm waiting for feedback from staff. It will be interesting to see if the Wonde connection works now and if class changes automatically happen

 

I have been emailing [email protected] and [email protected]

[thebatman]

Are your new students and staff being added via Wonde now or are you still having to send them a CSV files to get them added?

Staff here wanted to get Doddle gone years ago, but our managemt love it due to all the data it makes.

[networkmangler]

We had some set changes, and the doddle groups didn't update to reflect them

 

I contacted doddle to say I was told this was going to work after the manual upload and they replied:

 

"Unfortunately, due to some configuration issues the auto-sync isn’t working properly. Our IT team is working on it. However, our Data Team can do a refresh for you. I’ll request them to do it for you. You don’t need to send the data, we can now get it directly from Wonde."

 

These data issues and the fact they still have flash based resources makes you wonder how they have managed to keep going