Google workspace shared drive folders missing from view

[fiza]

Since yesterday we have some users complaining that files and folders are missing from Google shared drives but if they search for them then they become visible. This is only happening to some users others can see the same files and folders. Google want URLs of missing folders so I am sending those.

 

Just wanted to know if any other Google Workspace schools had the same issue?

 

Thanks

[TwistedHelixis]

If you hold down the shift key and right click on a folder that has missing files inside, you should get some extra context menus under the google section of the right click menu, one of these is re-sync (from memory)

 

This doesn't seem to work on Windows 11

 

 

Edit, if that doesn't list the extra context menu, let me know and ill double check the steps

 

Edit, this is assuming you are using the G drive, not the online version of Google drive

Edited September 8, 2022 by TwistedHelixis

[Sonic007]

I posted the same thing the other day:

 

http://www.edugeek.net/forums/cloud-services/229125-google-drive-files-folders-randomly-dissapear-re-appear.html

 

 

Not had much time to test this but it does look like it isnt caching properly. I need to do a fresh install of Chrome to see if it sorts it.