Solus 3 client install 'stuck'

[superatticman]

Hi all

 

Am getting the error below (click it to be able to read it) when trying to install to a client. Its been stuck on 'install active' for a good few hours now. Can usually either reinstall the solus client or remove completely and push out from scratch. When trying to action anything am getting the msg "Agent install must be allowed to run for at least 30 minutes before it can be cancelled" yet its been a lot longer than 30 minutes.

 

Any ideas?

 

cheers.

 

[Koldov]

Did you get anywhere with this @superatticman ?

 

I have two agents that stopped reporting into SOLUS on 25/04/2022 and I haven't pushed out any updates since then so I didn't notice.

 

Now after the two laptops have tried to load the Summer update and failed, I tried to reinstall the agent and that stays as 'Install Active' and 'Get Target Version' and 'Check Status' fail with the following error:

 

Edited September 6, 2022 by Koldov

[Jaymate]

Just wondering if you have Sophos? Starting to hear a few issues with this?

[Koldov]

Yes we have Sophos.... and I had seen a couple of threads that pointed that way...

 

It's just that it is only these 2 laptops having issues with SOLUS/SIMS out of the whole fleet (that all have Sophos installed) and all the others have been pretty seamless.

 

Of course it doesn't mean it isn't that, just a bit random so it's hard to point the finger just yet and I know it will be a pain to get hold of the laptops to uninstall Sophos and test.

 

EDIT: The SOLUS console also shows 'Copying Files' OK and 'Installation Complete' messages for the agent on 'Reinstall Agent', it just will then not communicate.

Edited September 6, 2022 by Koldov

[Koldov]

Well, seems like the old removing the computer from SOLUS and manually uninstalling the Agent (then reinstalling from scratch in SOLUS) did the trick and got things moving...

 

So, not Sophos at least!