Email rules

[chekmate1984]

Hi all

 

I have a headteacher at one school that wants all emails in a shared mailbox to go to her inbox to save her going down and opening the shared mailbox inbox...

 

Few staff have access to this shared mailbox, my query is, if i create a rule to move mails to inbox, would that mean other staff wont have access to the mails if those mails are moved?

 

Is there a way round this?

 

thanks

[steve999]

If you are using O365 you can - forward mail and keep a copy of the emails as well.

[jthompson]

You'll need to make sure that the implications are considered and understood (by your end users). If these are messages where replies back and forth might be expected, conversations will fast become a complex mess if your headteacher is doing anything other than reading those messages that are being duplicated into their mailbox. As soon as they chip in a reply from one of those duplicated messages, the thread will become split and colleagues may begin to miss inmportant information.

 

Avoid this kind of thing if at all possible, but if it can't be avoided, stress the importance of only replying from the shared mailbox.

[mavhc]

Why does the shared mailbox exist?

 

Can you set a view that's a combination of the 2 folders?