Pay360 for Education (was SIMS Pay (was SIMS Agora)) - Issue making payments

[David44]

Bit of a vague question, has anyone seen an increase in failed payments over the last couple of days? i.e. parents trying to top up their child's School Meal Balance and the system not allowing it.

 

One parent sees a message, "Your school meal balances will update once you receive a confirmation email." but this isn't very helpful, it isn't clear if the email will come from their card provider or Pay360.

 

I wonder if it's to do with the Strong Customer Authentication regulations but I can't see any changes to that which came in within the last few days.

 

Anyone noticed an increase in issues?

Edited June 7, 2022 by David44

[psydii]

'360' suggests that 5 days of downtime per year is to be expected?

[mikkydoos]

Pay360 for Education (was SIMS Pay (was SIMS Agora)) (Is due to be ParentPay soon)

 

I've just spent weeks setting this up and they're migrating it to another product !