Pc goes Black

[cburrows]

I am at a loss as to what might be going on with one User/pc.

Basically We have replaced a pc in our Exams office (not the Exams Officer thankfully!) and when a particular User logs on the Pc screen will go black. We figured this out to be a dodgy graphics card so we have replaced the Pc again with a brand new one.

Now when the user logs in the screen is usually ok but as soon as Sims is loaded the screen will either go black (and you have to crash the pc for it to come back to life) or it will log the user out and back to the Login screen.

We have deleted the local User Profile and looked at the Event Viewer but there seems to be nothing that gives us a point in the right direction. Also an addition, if the PC is logged in as the User who haves the issues but someone else logs into Sims it seems Fine.

[round2it]

have you tried renaming the my sims documents folder so sims creates a new one (done this in the past and it fixed an issue) in the users home drive also have you tried elevated privileges of the sims folder just in case

[cburrows]

good shout, i looked yesterday and found the home folders to be not set with correct permissions. (only been like it for 3 years!!) so will look at changing them this morning. Also there was 2 home drives for the same user so another oddity!

[round2it]

hope you get it working, the exams office may need more control over the sims folder in program files, just give them full control as a test, exams organiser is a funny old thing.

 

 

also just try changing the default printer a couple of times (dont ask but in the past other modules would not work without changing the default printer to another and then back again)

 

its just something else to try

Edited June 7, 2022 by round2it

[cburrows]

again good call i didnt think of the printer!

[round2it]

hows it going

any further

[cburrows]

Yeah all seems ok now, there were permissions which were not set correctly on the user's Home Folder/Drive and there were 2 Home Folders for the same user! We deleted both and recreated then copied the work back and Yesterday all went ok.

I think it was a permissions thing as i couldn't find the Sims folder it creates in either of the old home folders. Oddly printing was fine but its one to remember

Many thanks for the pointers, i certainly didn't expect the home folder issue or the permissions to be to different and wrong!

[round2it]

nice glad i could help point you in the right direction