Helpdesk Support Role (£23-25K)

[SpecialAgent]

Job profile

The Health and Education Unit delivers a wide range of management consultancy services and support to governments and health and educational institutions across the world.

 

HLSP is the specialist health systems consultancy operation of the Heath and Education Unit of xxxxxx As part of a Global company and corporate IT infrastructure, the post will support all aspects of the local IT services in our London office and provide input and support to our Cambridge team and office, as well as our smaller offices internationally. The post currently reports to the Marketing and Sales Director but is also part of a bigger IT team with our Health and Education business unit.

Job description

The postholder will support, maintain and administer all aspects of HNE IT services with principle responsibilities to the Old Street office and staff in health-related subdivisions.

The main accountabilities for this role include:

Providing 1st line IT support to all HNE offices and home/remote users

Assisting with network maintenance and administration on HLSP’s local area networks

Administering and maintaining Windows 2000 and local Exchange servers

Purchasing and installing hardware and software, including purchase logging and invoice processing

Carrying out minor hardware repairs, where appropriate

Keeping up to date records of all systems including hardware, current licenses and hardware warranties

Supporting office telecommunications equipment and hardware as required

Assisting with the ongoing antivirus strategy where appropriate

Working closely with unit colleagues and the wider IT support team to provide a high quality service to customers

Candidate specification

Previous experience of working in a first-line IT support role with LAN administration and backend server administration is essential. Candidates must be able to work independently but as part of a small team, setting own priorities and planning work for maximum efficiency.

Essential competencies/skills for the role include:

Excellent customer service approach to IT support

Team player

Excellent problem solving skills

Good IT skills and confidence/proficiency in all Microsoft packages

Excellent communication and interpersonal skills

Ability to maintain a diplomatic approach

Able to work alone and use initiative

Able to plan and prioritise heavy workload making effective use of time

Flexibility and adaptable approach to work and constantly changing priorities

Pro-active approach to own learning and development

An interest in the work of the Unit

Willingness to be flexible and prepared to contribute to the company in other duties as required

Experience of supporting remote workers using services behind corporate networks

Experience of supporting SQL Server 2000 and MS Access

Working knowledge of mail clients, including MS Outlook and Outlook Express

A good understanding and working knowledge of Veritas Backup Exec

Good working knowledge of PC, laptop and peripheral hardware, especially Dell and HP

Experience of McAfee Anti-Virus products

Knowledge of Citrix

Please contact Julie on 08701 612007

[Scotmk]

Not that I am interested in this position, though for a helpdesk job it is paying very well. But a helpdesk position does not usually require the roles of:

 

"Purchasing and installing hardware and software, including purchase logging and invoice processing

Carrying out minor hardware repairs, where appropriate

Keeping up to date records of all systems including hardware, current licenses and hardware warranties

Supporting office telecommunications equipment and hardware as required

Assisting with the ongoing antivirus strategy where appropriate"

 

Should this not really be a IT Technical Job Role or even a managers position for these things!

 

Just me being picking.