Apple Configurator 2 and ios14

[Sonic007]

Hi,

 

I'm trying to setup my iPads and can get the Wifi profile on them fine, however when I go to prepare the iPads so they join our Mosyle MDM as supervised devices, it will not work for devices with ios 14 or higher.

It will show the Mosyle management has been installed in the iPads settings but unlike the other iPads, it won't start downloading apps and setting up the iPad as it should.

 

 

Anyone else had this or know a worksaround?

 

 

Thankyou.

[tmoon-mint]

Any error messages? Are you adding them to Apple School Manager using AC2 or just manually supervising them?

[Sonic007]

No error messages.

 

My setup process is from Apple Configurator 2: Send the Wifi settings profile to the iPad. Then select to Prepare device and it enrols them on to the Mosyle MDM.

You then get a promot on the iPad to apply the remote management and it goes and does it's thing which normally is adding all the relavant apps.

 

They will show up in Mosyle Manager so they are being added, they just dont start setting themselves up.

 

My other iPads work fine.

[tmoon-mint]

Have you accepted the new updated EULA in apple school manager?

[Alis_Klar]

I had an issue this week with ASM and JAMF and I fixed it by going into each iPad and ensuring the WiFi network was set to Auto-Join=ON for some reason it was off and the iPads were disconnecting after 2 minutes and couldn't communicate with APNS.

 

Haven't found the root cause yet as the payloads in JAMF and Apple Configurator were all set to Auto-Join=ON

[Dan2025]

Have you accepted the new updated EULA in apple school manager?

 

If this issue only appeared today then this is quite likely the cause.

 

I needed to accept it on the main page once signing in and then a second time under apps/books.

[Sonic007]

Thankyou everyone.

I have signed in to ASM and signed the agreement. Will do some testing today and see how things go.