Papercut Query

[BFCIT]

Hi all,

 

In a bit of a predicament, our papercut license expires shortly, this will be before our new print project is awarded to the winning tender which includes a new papercut contract too. I am struggling to contact our authorised papercut reseller, no replies to emails and nobody picking up the phone. I'm hoping to get an extension on the license, but I'm curious to learn what happens when the papercut license expires. We have PaperCut MF, 7 devices with the embedded papercut license (two reprographics printers) and 5 (satellite MFD's situated around site). All users setup on papercut with printing credit tied to their AD account. Papercut manages all printing to non-embedded standard classroom printers too.

 

I suppose I am asking what happens in a worst case scenario if I am unable to extend the license, does printing all together stop working on papercut? Do we lose the ability to login as an administrator etc?

 

Thank you.

[skyline_17]

when ours expired you just don't get any updates or support, we could still print login etc.

[Steve21]

We are just going through the same scenario and have been in contact with Papercut (not the reseller) to ask for a temporary extension, as ours should only be a few days over

 

Guess it may depend on how long you intend to run that day but might be worth dropping papercut support an email

 

Steve

[PaperCutterBrenda]

Hi there BFCIT! skyline_17 is correct: your license will continue to work after expiration, you just won't be able to update the software or access technical support until renewing your Maintenance & Support (M&S). So rest at ease, all will be fine! [h=3][/h] If you need further help acquiring M&S, please reach out to our customer care team to get in touch with a different reseller here: https://support.papercut.com/hc/en-us/requests/new?ticket_form_id=71366

[MatthewL]

As above, I had previous customers that were on old versions, you just cannot upgrade till you are in maintenance and I would always recommending keeping up to date within a few minor versions rather than big jumps. I do mine over a dinnertime all of maybe 10 or 15 minutes to do with a backup of the database.

 

Do you not get your PaperCut via your MFD seller?

[BFCIT]

Thank you everybody for your responses, put my mind at ease :-)

[XBMJamie]

This may have been explained, however, your papercut maintenance and support are paid upfront. You can reach out to the reseller to get a 12-month extension or they may be able to speak with Selectec to have a specific extension applied FOC if they explain there is a competitor in the running. I have had clients running on expired MS previously. You can't add or change print queues or change any configuration options within papercut's admin portal. You will still be able to use it for the day-day running.