Displaynote Broadcast

[Aarbron]

Hi all,

 

Apologies if this has been posted in the wrong place.

 

Has anyone had any experience with Displaynote Broadcast? We're trying to get it working with our staff/student accounts (Windows 10 64bit machines) but it looks like its being blocked when we attempt to broadcast/share the desktop.

 

We've followed this guide and unblocked everything in the Smoothwall firewall, even the IP ranges: https://support.displaynote.com/hc/en-us/articles/4417461786769-Network-requirments

 

The end user recieves the following error:

 

 

Bypassing the firewall works.

 

We must be missing something but not sure what, does anyone have any suggestions? I contacted Displaynote Support and they just advised that all IPs in the range list are whitelisted. I feel a bit uneasy letting multiple ranges through the firewall!

 

Regards

Jonathan

[Cazab]

Do you have HTTPS inspection turned on?

[Aarbron]

Hi Cazab,

 

Yes, we do.

 

Regards

[RLR]

Hi Cazab,

 

Yes, we do.

 

Regards

 

Try adding their domain to the HTTPS Inspection bypass list. I'm not sure were this is on smoothwall as we use fortigate but there should be a place that you can exempt domains from being inspected.

 

Possibly this: https://help.smoothwall.net/FilterFirewall/Content/7Guardian/2WebFilter/4Exceptions/ExceptionsPage.htm

Edited March 18, 2022 by RLR

[Aarbron]

Thank guys, I'll do some further testing next week.